We do the best to capture the actual piece in our pictures.
Please don’t leave negative comments on the website until contacting R & D. We will do our best to work out any issues.
Check our Instagram daily for new designs that may not have made it to the website yet.
Shipping and Ordering Policies
The time we need to prepare an order for shipping varies. For details, see individual items or contact us for an estimate.
Custom orders can take up to two weeks.
Estimated Shipping Times
North America: 3-5 business days
We’ll do our best to meet these shipping estimates, but cannot guarantee them.
Exchanges and Returns
We gladly accept exchanges.
Contact me within 3 days of delivery.
Ship items back within 14 days of delivery.
We don’t accept returns or cancellations.
But please contact us if you have any problems with your order.
The following items can’t be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of Return
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and Personalized Orders
Yes, we do custom orders for all occasions.
Many of our necklaces have a magnetic clasp for easy use. It is important that you grasp them with all your fingers completely when opening so they don’t break.
Please store your beads on a flat surface for the best care.
Gift Wrapping and Packaging
All of our pieces come gift wrapped. If you would like something particular, please ask.